Cancelation Policy

Unexpected events can happen before a trip. Below you will find the cancellation conditions that apply if you need to cancel your stay, as well as the insurance option offered by ZeWelcome to help you book with greater peace of mind.

Travel with greater peace of mind with cancellation insurance

After your booking, you will have the option to take out travel insurance offered by our partner Trustiway.

Depending on the coverage selected and the terms of the policy, it may protect you financially against certain covered unforeseen events, including cancellation for a valid covered reason or interruption of your stay.

👉 Insure my trip with Trustiway : http://bit.ly/trustiway

Insurance is optional and is taken out directly with Trustiway. We recommend reviewing the policy coverage, exclusions and terms before subscribing.

If you need to cancel your stay

These conditions apply to bookings made directly with ZeWelcome, unless different specific conditions were presented to you and accepted at the time of booking.

To cancel, simply email us at contact@zewelcome.com. The date on which we receive your request will determine the effective cancellation date.

More than 30 days before arrival

30% of the accommodation price remains payable.

If you have already paid more than this amount, the balance will be refunded, subject to any separate services already provided or amounts that remain due.

30 days or less before arrival

100% of the accommodation price remains payable.

What will be refunded

If already collected and no longer due as a result of the cancellation, the tourist tax, security deposit and any separate services that will not be provided will be refunded.

Any insurance premiums or services purchased from third parties remain subject to the terms and conditions of the relevant provider.

No-show or shortened stay

A no-show, late arrival or early departure at the guest’s initiative does not entitle the guest to a refund for unused nights.

If you have taken out travel insurance, some of these situations may be covered depending on the reason and the terms of your policy.

Special rates and conditions

Some bookings may benefit from a rate or offer with different cancellation conditions, including a non-refundable rate.

Where such specific conditions were clearly presented to you before booking, they take precedence over these general cancellation conditions.

For bookings made through a third-party platform such as Airbnb, Booking.com or Vrbo, the cancellation conditions attached to the booking on that platform may also apply.

Right of withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the statutory 14-day right of withdrawal does not apply to accommodation services provided on a specific date or for a specific period.

Any mandatory legal provisions that may apply to a particular situation remain unaffected.