Non-Discrimination Policy

Our Commitments

ZeWelcome is committed to building a world where everyone can feel welcomed and respected, regardless of their background or personal history. This commitment is based on two fundamental principles that apply equally to our owners, their concierges, and our travelers on ZeWelcome: inclusion and respect.

This commitment, shared by all, allows all members to feel welcome on the ZeWelcome platform, regardless of who they are, where they come from, what their religious beliefs are, or who they love.

We are all committed to doing everything we can to try to eliminate any type of prejudice, discrimination or intolerance from our platform. We are committed to promoting a culture that not only respects these principles of non-discrimination, but strongly supports them. Therefore, each of us, whether ZeWelcome employees, owners, concierges or travelers, is committed to reading the following Non-Discrimination Policy and acting in accordance with it.

Our Fundamental Principles

Inclusiveness: people from all walks of life are welcome and are welcomed with sincerity and open-mindedness. Prejudice, bias, racism and hate have no place on our platform. Owners, janitors, and travelers are required to comply with all applicable laws prohibiting discrimination on the basis of race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.

Respect: We respect each other in our interactions and encounters. We expect owners, concierges, and travelers to respect local laws and to relate respectfully to everyone, including people whose views may be contrary to their beliefs or education.

Owners and concierges on ZeWelcome are not allowed to:

Deny a reservation based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or familial status.

Impose any other selection criteria related to race, color, ethnicity, national origin, religion, sexual orientation, gender identity or familial status.

If an owner or concierge refuses travelers based on discriminatory criteria or uses language that shows that their motivations are contrary to this policy, ZeWelcome will take action to enforce this policy.

Owners or janitors who systematically refuse people belonging to one of the categories mentioned above (even if they give legitimate reasons) are liable to have their management mandate terminated and to be immediately excluded from the ZeWelcome platform.

The owners and janitors on ZeWelcome can:

Subject to the rules stated above, refuse a reservation for reasons of internal regulation (not legally reprehensible). For example, the owners and janitors on ZeWelcome can refuse a reservation including the presence of a pet or smokers.

Owners and concierges of ZeWelcome experiences may need to inquire about travelers' ability to participate in certain physical activities or about travelers' accommodation needs to best prepare their experiences, and request information related to accessibility for people with disabilities.

Caring and communicating in the event of a legitimate refusal

When passengers are refused. No one likes to be turned down for a rental, so owners and janitors should keep this in mind. Even if an owner or concierge has a valid, legal and legitimate reason for turning away a potential traveler, that traveler may feel unwanted or excluded. Owners and janitors should therefore strive to be welcoming to all travelers, from all backgrounds, and to explain the reasons for their choice in a respectful and caring manner. Translated with (free version)