FAQ – Vacation Rentals in Guadeloupe: Everything You Need to Book your accommodation

Use our Guadeloupe rental search engine on zewelcome.com to filter properties by criteria such as number of guests, dates, location (Saint-François, Sainte-Anne, Marie-Galante…), and amenities (pool, ocean view…). You can also sort by price or filter by budget.

Our calendars are updated in real time. If you see "Book Now", the dates are available. For any questions, contact our team by phone (+33 7 56 97 01 03), WhatsApp, or email (contact@zewelcome.com).

Select a property available for your dates, click "Book", fill in your information, and pay the deposit. You'll receive instant confirmation. Our team is available 7 days a week to help.

Yes, you pay a 30% deposit at booking, and the remaining balance 30 days before arrival. We can also arrange flexible payment plans by bank transfer or credit card if needed.

Each listing has its own cancellation terms clearly displayed. If you have specific questions, contact our customer service. For more flexibility, we also offer a cancellation insurance policy.

Your local concierge will greet you at the property, hand over the keys, and explain how everything works. A refreshment is often offered. Feel free to ask for local tips and recommendations.

All villas are fully ready upon arrival: bed linens, towels, Wi-Fi, equipped kitchen, functioning A/C, pool if listed, and often a welcome drink.

Contact your concierge directly or reach out to ZeWelcome via the contact info in your booking. We're responsive and available 7 days a week for emergencies or assistance.

We offer properties across the archipelago: Saint-François, Sainte-Anne, Marie-Galante, Les Saintes, Le Moule, Gosier, Deshaies… both on Grande-Terre and Basse-Terre, and even Saint-Barthélemy.

Simply email us at contact@zewelcome.com and we’ll send you the requested documents promptly.

Some properties accept pets, others do not. Use the filters or contact us to confirm before booking.

Smoking is not allowed indoors. It is usually permitted in outdoor areas such as terraces, gardens, or balconies, depending on the property’s rules.

Absolutely. ZeWelcome is a French registered company specialized in vacation rentals since 2018. We manage over 180 properties with an average rating of 4.9/5. Secure payments and dedicated human support are guaranteed. Check our guest reviews or our Google reviews.

Yes, a security deposit is secured via a credit card pre-authorization before your arrival. It is not debited and does not affect your spending limit. It’s automatically released after check-out if no damage is reported.